Privacy Policy

Locum (“we”, “our”, “us”) operates the platform available at locum.to. This Privacy Policy explains what data we collect, how we use it, and your rights as a user.

1. Data We Collect

We collect the following categories of personal data:

• Account information - name, email address, password hash
• Professional profile - specialty, credentials, professional registration numbers
• Facility information - organisation name, address, city, region, contact details
• Usage data - pages visited, actions taken within the platform, timestamps
• Payment information - billing data is processed and stored by Dodo Payments; we do not store card details

2. How We Use Your Data

We use your data to:

• Provide and maintain the Locum platform
• Match facilities with locum professionals
• Send transactional notifications (application updates, assignment confirmations, timesheet approvals)
• Process subscription billing for facilities
• Improve the platform based on usage patterns

3. Data Sharing

We share data only as necessary to provide the service:

• Dodo Payments - processes subscription billing for facility accounts
• Cloud infrastructure providers - for hosting and storage
• We do not sell personal data to third parties
• We do not share professional profile data with facilities beyond what is necessary for the shift application process

4. Data Retention

We retain your data for as long as your account is active or as needed to provide the service. You may request deletion of your account and associated data at any time.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Object to processing of your data
• Data portability - receive a copy of your data in a machine-readable format

To exercise any of these rights, contact us at support@locum.to.

6. Cookies

We use session cookies to maintain your logged-in state. We do not use advertising or tracking cookies.

7. Security

We use industry-standard security practices including encrypted storage, HTTPS, and access controls. No system is perfectly secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or via a notice within the platform.

9. Contact

For any privacy questions, contact us at support@locum.to.